Refund & Cancellation Policy

Subscriptions

You can cancel a subscription at any time from your dashboard or by contacting us. Cancellation stops the next renewal; your plan remains active until the end of the paid period.

Refunds

If you are charged and have not created any record during the paid period, you may request a full refund within 7 days of the charge. Because each record triggers irreversible processing (fingerprinting, independent timestamping and certificate signing), fees for periods in which records were created are not refundable, except where required by law.

Pay-per-record credits

Unused credits do not expire and may be refunded within 7 days of purchase. Used credits are not refundable.

Failed or duplicate payments

Amounts debited for failed or duplicate transactions are refunded to the original payment method, normally within 5–7 working days.

How to request

Write to [billing email] with your registered email and transaction reference.